newlands import corporation

canadian importers of premium rooibos tea and honeybush tea

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website policy

Shipping, Packaging and Handling
Quoted prices are in Canadian dollars.
Orders are processed and shipped within 48 hours of receipt of payment.
Shipping and handling fees will be applied to all orders - unless a promotion is advertised.
Shipping costs are determined by the weight of the package, the destination, and the method of shipment.
Prices are quoted for surface mail (delivery 2 to 5 days) We will quote shipping costs on specific orders on an individual basis.
Shipping will be handled by Canada Post and their partners in the U.S. Delivery time depends on the destination.

Guarantee
We have a 100% customer satisfaction guarantee.
If you are not entirely satisfied with your purchase, you can return it within 10 days of the date of receipt provided that the returned tea boxes is still wrapped in its original wrapping.
In the unlikely event that your product is lost or damaged in transit, please contact us in writing.
In the case of damage, please contact us within 48 hours of receipt and return the product to us.
In the case of non-delivery, please wait for 15 days from the date of your order in case it has been delayed.

Privacy Policy
Customers information will not be made available to third parties.
We use the information that you supply to follow up on orders and to test for 100% customer satisfaction.
When you order, we need to know your name, e-mail address and delivery address.
For faster response we also would like to know how we can contact you telephonically or by fax. This will help us to efficiently process your order.

Use of Website
Newlands Import Corporation is not responsible in any manner for direct, indirect, special or consequential damages, however caused, arising out of your use of this Website and/or any web browser, including any damages you may suffer if you transmit confidential or sensitive information to us or if we communicate such information to you at your request over the Internet. Links to other websites from this Website are for convenience only. No endorsement of any third party products, services or information is expressed or implied by any information, material or content referred to or included on, or linked from or to this Website.

Information
Information provided by Newlands Import Corporation and other sources on this Website is believed to be accurate and reliable when placed on this site, but we cannot guarantee it is accurate or complete or current at all times. Information on this site is for informational purposes only and is not intended to provide professional medical advice and should not be relied upon in that regard. We endeavor to keep the prices and fees posted at this site current. However, prices, fees and information is subject to change at any time without notice to users and the posted prices and fees at the site may not immediately reflect such changes.

Trademarks and Copyrights
Certain names, words, titles, phrases, logos, icons, graphics or designs in the pages of this Website may constitute trade names, registered or unregistered trade-marks of Newlands Import Corporation, or of third parties and are used under license by Newlands Import Corporation.
However, the display of Trademarks on pages at this Website does not imply that any license has been granted to any third party. All information in this Website is protected under the copyright laws of Canada and/or other countries. Users of this Website shall be entitled to copy any information for their own personal use but may not republish or reproduce any such information in any manner Nothing contained herein shall be construed as conferring by implication, estoppel, or otherwise any license or right under any copyright, patent, trademark or other proprietary rights of Newlands Import Corporation.

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Copyright © 2014 Newlands Import Corporation
Last modified: 1 April 2014